How O2 avoided an online PR crisis
Back in the day, life was that little bit simpler: You only had one phone number per friend to remember, there was never the threat of ugly pictures of yourself popping up on the Internet (you didn’t...
View ArticleNatwest Social Media Crisis – The Importance of Immediacy in a Social Media...
In the digital age we live in, when we are not happy with the service a company has provided us, more often than not we turn to Facebook and Twitter to seek immediate support. But what happens when...
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